Help Desk Service
Get expert answers to your import & export questions – fast
Fast import and export support when you need answers quickly
International Trade Helpdesk for UK Importers and Exporters
When a shipment, document or compliance question cannot wait, our Helpdesk gives you direct access to practical import and export advice by phone or email. Whether you need a quick answer, urgent guidance on a live issue or support working through a more complex trade problem, we help you get clear answers you can act on with confidence.
Get answers quickly
Stop losing time searching for guidance across multiple sources when you need a practical answer now.
Reduce costly mistakes
Use expert support to avoid delays, document errors, customs issues and unnecessary rework.
Use support flexibly
Ask one urgent question or spread your time across multiple issues as they arise throughout the year.
When Businesses Use the Helpdesk
The Helpdesk is designed for businesses that need fast, reliable answers to day-to-day import and export questions without committing to a larger support package straight away.
Businesses typically contact us when:
- Exporting feels more complex than expected and the rules are unclear
- Goods are being held or an application has been rejected
- They are unsure which documents are needed for a shipment
- Paperwork errors need correcting quickly
- A time-critical shipment cannot afford delay
- They need practical guidance rather than conflicting online advice
The Helpdesk helps businesses to:
- Get a clear answer faster
- Reduce avoidable compliance and documentation mistakes
- Move shipments forward with more confidence
- Deal with urgent trade issues without unnecessary stress
- Support internal teams when in-house knowledge is stretched
- Access experienced import/export guidance on demand
What the Helpdesk Can Help With
This service is suitable for both importers and exporters and covers a wide range of practical international trade questions.
Customs and declarations queries
Practical help when customs requirements or declaration issues need clarifying quickly.
Import and export documentation issues
Support when documents are unclear, incomplete or need checking before goods move.
Certificates of Origin, ATRs and licences
Guidance on the right documents and when they are needed for a shipment.
Letters of Credit and payment-related document questions
Useful support where payment terms and documentary requirements create uncertainty.
Time-critical shipment problems
Fast answers when delays are not an option and decisions need making quickly.
General import/export process and compliance guidance
Experienced trade support across wider day-to-day operational questions.
Why Businesses Value the Helpdesk
The Helpdesk is designed to save time, reduce avoidable mistakes and give businesses practical answers they can use immediately.
Save time
Stop wasting hours searching for the right answer when an experienced specialist can point you in the right direction quickly.
Avoid expensive errors
Reduce the chance of issues that lead to delays, extra charges, rejected paperwork or shipment disruption.
Make decisions with more confidence
Get practical guidance you can act on rather than generic information that still leaves uncertainty.
How the Helpdesk Works
We keep the process simple so you can get support quickly and use your time in the way that works best for your business.
Choose your package
Select the Helpdesk package that best suits your expected level of support.
Contact us by phone or email
Ask your question when an issue comes up, whether it is urgent or part of an ongoing query.
Get practical expert guidance
We respond with clear, commercially useful advice that helps you move forward.
Use your time flexibly
Your minutes can be spread across multiple queries and are tracked in small increments for better value.
Why Businesses Rely on Our Helpdesk
Businesses use the Helpdesk because they need practical answers, prompt responses and reliable support when import or export issues arise.
Prompt and practical support
The Helpdesk is built for real operational questions, not theory. That makes it especially useful when time matters.
Suitable for both importers and exporters
Many businesses do both, and the Helpdesk is designed to support either side of the process.
Trusted follow-up support
Businesses use the Helpdesk not just for one urgent issue, but as a reliable source of ongoing guidance when new trade questions arise.
Packages and Pricing
Choose the Helpdesk option that best suits how often your business needs support. Whether you want occasional access for one-off issues or a more regular support arrangement, we offer flexible options designed around real import and export activity.
2 Hour Package
Ideal for businesses that want access to expert support for occasional questions, urgent checks or smaller issues across the year.
3 Hour Package
A stronger option for businesses that expect more frequent queries or want additional flexibility for multiple users and issues.
Retainer Support
Best for businesses that need regular access to practical import/export support and want a more ongoing Helpdesk arrangement rather than topping up time ad hoc.
Popular with businesses that have frequent queries or more complex ongoing trade activity.
All Helpdesk options include
Access by phone and email, usage tracked in 5-minute increments, and flexible support across multiple questions as they arise.
Prepaid hour packages are valid for 12 months from purchase. Retainer options provide a more structured, ongoing support arrangement where needed.
Available Monday to Friday, 8:30am – 5:00pm.
Already Booking Training?
Every training course booking includes 30 minutes of free Helpdesk support, valid for 6 months, giving delegates a practical way to ask follow-up questions once they begin applying what they have learned.
Explore our import and export training courses
Visit our training hub to see the full range of practical international trade courses available for UK businesses.
Explore training coursesFrequently Asked Questions
These answers will help you understand how the Helpdesk works in practice and whether it is the right fit for your business.
What if I do not use all my minutes straight away?
Your Helpdesk minutes are valid for 12 months from purchase, so you can spread them across multiple queries over that period.
How quickly will I get a response?
We aim to respond the same working day and often much faster. For urgent queries, businesses can contact us directly by phone.
Do you only support exporters?
No. The Helpdesk supports both importers and exporters, including businesses that do both and need practical help across either side of the process.
Can more than one person in our company use the Helpdesk?
Yes. Once your account is set up, authorised members of your team can use the Helpdesk.
What happens if we need more time?
You will receive reminders when your minutes are running low. It is easy to top up, and retainer packages are available if ongoing support is a better fit.
Do training bookings include Helpdesk access?
Yes. Every training course booking includes 30 minutes of free Helpdesk support, valid for 6 months, which is ideal for follow-up questions after training.
Need Fast, Practical Import or Export Advice?
If you want a simple way to get clear answers, reduce delays and solve trade problems more quickly, our Helpdesk is ready to support your business.