Help Desk Service

Get expert answers to your import & export questions – fast

What is the Helpdesk?

Trading internationally is complicated. Rules change, guidance is scattered across multiple sources, and mistakes can cost you delays, extra charges, or even lost business.

Our Helpdesk service is your direct line to practical, trustworthy advice – by phone or email – from specialists who’ve been supporting UK importers and exporters for over 30 years.

Whether you need a quick five-minute check or step-by-step guidance on a thorny problem, our team is here to give you clear answers you can act on with confidence.

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Common problems we solve

Our clients come to us when:

  • Exporting feels like a minefield, especially with constant rule changes after Brexit.
  • Customs authorities are holding goods or rejecting applications, and they need to know how to put things right.
  • They’re unsure which documents are required for a shipment – Certificates of Origin, ATRs, import licences, or Letters of Credit.
  • Paperwork errors have been spotted and they need help correcting them fast.
  • They’re under pressure with time-critical shipments and can’t afford delays.
  • They want to enter a new market but aren’t sure of the do’s and don’ts.
  • Guidance from HMRC or official sites is unclear, overwhelming, or contradictory.
  • They just need the confidence of knowing their paperwork is accurate before goods move.

If it’s to do with importing or exporting, chances are we’ve seen it before – and we can help you resolve it quickly.

The benefits to you

  • Save time – no more wasted hours trawling the internet.
  • Avoid costly mistakes – cut down on errors that lead to extra fees or delays.
  • Feel confident – make decisions backed by expert knowledge.
  • Reduce stress – know you’ve got a trusted partner just a phone call or email away.

How it works

1. Choose your package

  • Select 2 hours (£450 + VAT) or 3 hours (£550 + VAT).
  • Time is logged in 5-minute blocks and can be spread across multiple queries.

2. Use your minutes flexibly

  • Contact us by phone or email with any import/export question.
  • We’ll respond quickly with clear, practical guidance.

3. Stay in control

  • Get reminders when your minutes are running low.
  • Need more? Just top up or ask about a retainer package.

Available Monday to Friday, 8:30am – 5:00pm.

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Meet your advisors

Our Helpdesk is staffed by specialists with decades of hands-on experience in customs, shipping, and international trade support. We’ve worked with SMEs across manufacturing, logistics, and beyond – helping them cut through red tape and trade with confidence.

Click here to find out more about the team.

What our clients say

“Exporter Services have always been there for us with any exporting query or problem we stumble across. They are a professional, friendly and knowledgeable team who are always happy to help no matter how big or small our query is.”

Nicola Hartley – Implementation Manager, Dataracks

 

“They provide prompt and accurate responses, which has proven useful with time critical shipments and is a testament to the knowledge of the Exporter Services team.”

Ben Wright – Compliance Manager, Uniguest

 

“All the staff are very knowledgeable, clear and concise. I have no hesitation recommending them.”

Elena Enciso – International Trade Manager, Liverpool Chamber of Commerce

Packages & pricing

  • 2 hours – £495 + VAT
  • 3 hours – £595 + VAT

Retainer packages available on request. Please email us here.

All packages include:

✔ Access by phone and email

✔ Usage tracked in 5-minute increments

✔ Easy top-up flexibility

Did you know? Every training course booking comes with 30 minutes of free Helpdesk support, valid for 6 months. It’s the perfect way to get follow-up advice after your training. 

Find out more about training here.

Ready to get started?

Take the stress out of international trade. With our Helpdesk, you’ll always have an expert at the end of the phone or an email away.

Send us an enquiry today and we’ll set up your account or answer any questions you might have.

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What if I don’t use all my minutes?

Your Helpdesk minutes are valid for 12 months from purchase. You can spread them across multiple queries over that time.

We aim to respond the same working day, and often much faster. For urgent queries, call us directly on 0115 727 0018

No – we support both importers and exporters. Many of our clients do both, and we’re here to help with either side of the process.

Yes – once your account is set up, anyone you authorise in your team can use the Helpdesk.

You’ll receive reminders when your minutes are running low. It’s simple to top up, or we can set up a retainer package if you prefer ongoing support.

Yes! Every training course booking includes 30 minutes of Helpdesk support, valid for 6 months. It’s a great way to get follow-up advice once you start applying what you’ve learned. Find out more here.

Enquire about the Helpdesk today
Fill in the form below and our team will get back to you promptly to set up your account or answer any questions.