What was the reason for using Exporter Services consultancy services? What problem was it looking to solve?
Navigating the new forms for renewing our IP authorisation.
When the decision was made how did you go about looking for a supplier?
I remembered being told about the services they could offer when I went on a course led by Sue Wright.
How did you find out about Exporter Services? And why did you choose them?
An Import & Export procedures course.
How long have you been working with Exporter Services?
Since attending the course in June 2017.
What service does Exporter Services provide to you and how does this help you reach your business goals? what are the benefits? what problems do they solve?
Advice and guidance with regards to completing the lengthy HMRC application forms and questionnaires.
What are Exporter Services like to work with? what would you say are the strengths of the Exporter Services Team?
Always willing to help and provide invaluable advice.
How do they go the ‘extra mile’ – give an example?
Anna arranged to call at a time suitable for me and to provide additional assistance.
Why would you recommend Exporter Services to someone else, i.e. if someone called you, what would you say?
They know their stuff!
Now that you have been working with Exporter Services for a year, what has the relationship been like?
Excellent and we would not hesitate to use again
Is there anything else you would like to mention?
Just thank you Anna! We finally got our application approved.