What was the reason for using Exporter Services Helpdesk service, what problem was it looking to solve?
Despite our corporate heritage we are now a standalone entity & as such have limited resource & knowledge to ensure we are compliant with both our import & export activity. Our initial requirement has been to register for Inward Processing Relief (IPR) followed by a need to verify all standing data & processes.
When the decision was made how did you go about looking for a supplier?
Our first port of call for advice has always been our bankers, Barclays plc. In acknowledging their own limitations an introduction was made to Exporter Services. After an impressive on-site discussion we were very happy to engage with Exporter Services.
What service does Exporter Services provide to you and how does this help you reach your business goals? what are the benefits? what problems do they solve?
Exporter Services provide a range of services from the project orientated IPR implementation through to ad-hoc responses to immediate questions.
What are Exporter Services like to work with? what would you say are the strengths of the Exporter Services Team?
Exporter Services offer a broad range of experience at a reasonable price. Charging is based on time used with a ‘top-up’ facility when required. The services is available to all in the organisation through a simple helpdesk e-mail facility. Responses are prompt & appropriate.
How do they go the ‘extra mile’ – give an example?
Exporter Services provided significant help with getting our IPR application across the line. Not only providing assistance with information around the process but also in completing application forms & where possible chasing through the HMRC system.
Why would you recommend Exporter Services to someone else, i.e. if someone called you, what would you say?
I have recommended Exporter Services to other members of our Group.
Now that you have been working with Exporter Services for a year, what has the relationship been like?
We have a great relationship with Exporter Services both through their e-mail helpdesk service & through on-site visits covering specific projects. Exporter Services supply a high quality service at a modest price for small to medium size entities. This is a critical support service when dealing with the complexities of today’s import & export market.