What was the reason for using Exporter Services Consultancy service ? What problem was it looking to solve?
Initially looking for advice on IPR and completing the HMRC IPR forms.
When the decision was made how did you go about looking for a supplier?
Following a google search I contacted the IoE for help.
How did you find out about Exporter Services? And why did you choose them?
From speaking to another organisation, they recommended Exporter Services would be able to help. Sue Wright visited for a meeting and Parkburn decided to use Exporter Services.
How long have you been working with Exporter Services?
Parkburn has been using Exporter Services for a year.
What service does Exporter Services provide to you and how does this help you reach your business goals? what are the benefits? what problems do they solve?
Consultancy services to improve Export Sales system processes & paperwork, which will benefit both internal staff and external customers to trace export information through all the export paperwork produced and speed up efficiencies. Able to tailor a solution to any issues we have discussed with them.
What are Exporter Services like to work with? what would you say are the strengths of the Exporter Services Team?
Strengths are their knowledge of the rules and regulations relating to Exporting and the friendly and professional service.
How do they go the ‘extra mile’ – give an example?
Created an export sales workbook detailed all the business processes involved in creating an Export Sale.
Why would you recommend Exporter Services to someone else, i.e. if someone called you, what would you say?
Yes I would recommend Exporter Services to anyone who asked. I would mention their knowledge of the Export rules & regulations and the professional service.
Now that you have been working with Exporter Services for the last year, what has the relationship been like?
Excellent relationship which will continue to develop given the potential changes to Exporting when Brexit occurs.