‘making my life easier’

Letters of Credit

What was the reason for using Exporter Services for your Letters of Credit? What problem was it looking to solve?

We were understaffed and did not have the time to be able to do letters of credits ourselves.

When the decision was made how did you go about looking for a supplier?

This was decided by my manager.

How long have you been working with Exporter Services?

Approx 3 – 4 years.

What service does Exporter Services provide to you and how does this help you reach your business goals?  what are the benefits? what problems do they solve?

Letter of Credit Service.  Due to them being time consuming it releases us to do other work.  They seem to be like buses and all come at once so this takes a lot of stress away.

What are Exporter Services like to work with?  what would you say are the strengths of the Exporter Services Team?

Prompt, reliable, professional, friendly.

How do they go the ‘extra mile’ ?

I had an urgent shipment once for a customer who needed documents almost immediately after the shipment was collected.  They went out of their way to make this happen for my customer.  I cannot fault them at all. First class service.

Why would you recommend Exporter Services to someone else, i.e. if someone called you, what would you say?

Do not hesitate to use them, you will not be disappointed, as they are prompt, reliable, professional and friendly.

Now that you have been working with Exporter Services for 4 years, what has the relationship been like?

Very good I only have praise for them.

Is there anything else you would like to mention?

Thank you for making my life easier. I truly appreciate all the work you do to help me.

Vicky Worrall, Import / Export Planner

Mallinckrodt Pharmaceuticals

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