‘invaluable support’

Helpdesk / Shipping

We have been working with Exporter Services for around 6 months now and cannot praise them enough for all of their assistance. They originally came as a recommendation from our Managing Director who had worked with them in the past.

We regularly ship goods all over Europe, as well as to the Middle East and Africa and, were concerned about making sure all of the correct customs and export procedures had been followed for smooth travel. From the beginning Exporter Services provided invaluable support; advising us on what documentation and paperwork would be required for each specific location, reviewing export documents to ensure complete accuracy, arranging customs clearance paperwork with a very speedy turnaround, and arranging and managing shipments on our behalf.

Both Sue and everyone on the Helpdesk Team are extremely knowledgeable and responses to both e-mails and telephone calls are handled quickly and efficiently with full ownership taken at every enquiry.

In addition to this Exporter Services provide regular updates on services provided to our team, together with details of how charges have been calculated. They even provide recommendations on where additional training for the team may be required based on the pattern of enquiries made.

We would not hesitate in recommending Exporter Services to anyone needing any assistance in the world of importing and exporting. With their support, we now feel confident and well equipped to ship goods anywhere in the world with ease.

Ben Tilbrook, Key Account Manager

Cobal Sign Systems Limited  –  www.cobal.co.uk

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