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About Us

We believe in empowering movement, making the complex simple and keeping journeys clear.

Our History

We have been working in International Trade for the last 30 years, providing specialist shipping and training services to accredited organisations and private customers.

Our success is due to our long-lasting customer relationships and an organised and down to earth approach to a problem.

Whether this be large or small, we are here to help.

Meet our key team

Sue Wright

Sue Wright began her International career over 30 years ago as a junior Shipping Clerk for an Engineering and Manufacturing Company. Inspired by her work she quickly progressed and saw this as a career path going on to study to post Graduate level with The Institute of Export. She moved on after several years to take up a Shipping Managers role for an engineering company. The work involved project managing contracts of supply and delivery across the world and working with Letters of Credit for payment. There were multiple parties involved in the cross-trade movements with Customs and HMRC compliancy being paramount. Some of this work involved Special Import Procedures, Import Licences and Controls of various items. In 2010, with this vast amount of knowledge, Sue started Exporter Services. Initially as a trainer, she delivered courses in various areas of International Trade. Training expanded as planned and in phase two of the growth plan, the business developed into a support service for those SME’s who required technical support and assistance in the how and why of International Trade movement of goods.

Sue Grewcock

Sue Grewcock is our Training and Consultancy Manager and coordinates training and consultancy activities. Having spent 30 years in various businesses in the IT arena working as a senior manager / director she decided to use her international knowledge and business skills and switch careers.  She spent 6 months in 2017 shadowing Sue Wright’s training and Sue now delivers her own International Trade training and consultancy with great customer feedback. Further to this, in 2019, Sue achieved the Level 3 Certificate in International Trade, and an Award for receiving the highest mark in the International Transport and Documentation Module. She has now completed the Level 4 Diploma in International Trade receiving a distinction and highest mark award. She has also completed Level 4 of the UK Customs Academy gaining a Certificate in Advanced Customs Compliance.

Amanda ten Bruggencate

Amanda is one of our Senior International Trade Administrators and leads a team preparing export paperwork for shipments for various clients. She has gained accreditation in Dangerous Goods by Air, Sea and Road and can help you with your dangerous goods queries and shipments. She enjoys working on letters of credit where attention to detail is paramount and is also a graduate of the Institute of Export. As part of her career progression Amanda is learning to apply for and implement Customs Special Procedures and has completed a Level 4 Certificate in Advanced Customs Compliance with the UK Customs Academy.

Sarah Cutts

Sarah Cutts is one of our Senior International Trade Administrators and Team Leader with 6 years’ experience in the industry. Sarah is now studying for her qualifications with the Institute of Export and the UK customs Academy working on the Level 3 Certificate in International Trade and Customs Compliance. Sarah also holds a Dangerous Goods certificate for air, road and sea, which she passed with flying colours. She has recently taken on the implementation of new external shipping departments within the company.

Erica Allen

Erica Allen has been working for Exporter Services for over 2 years as an International Trade Administrator. Erica has over 15 years background experience in Customer Service developed in various businesses. Erica also has an academic background in Business, having achieved a BTEC First and BTEC National qualification in Business & Finance and a certificate of achievement in Business Management. Erica has undertaken a BIFA E-Learning Customs Declaration course and is currently studying for a Level 3 Certificate in International Trade. In addition, Erica is also working towards a Level 2 Certificate in Customs Practice & Procedure. With these attributes combined, Erica has transferable skills to develop her interest in Exporting and manages the day-to-day operations of some of our key clients. This includes communications, client management and shipments.

Jen Caulton

Jen Caulton started with the company in October 2019 and is working in our Shipping Department as an International Trade Administrator. Jen has over 25 years’ experience in Customer Service and has great organisation and communication skills.  These were developed in various businesses to include hospitality, retail, security and customs. During this time she gained Diplomas in Business Administration and Customer Service.

Jen now helps to run one of the busiest accounts which has extended her knowledge in relation to dangerous goods understanding couriers that will export the goods and what countries will accept them.  She has also just completed her Level 2 Customs Practice & Procedure award and is working towards her Level 3 in 2022.

Meiwah Law (Mei)

Mei joined us in August 2020 as an International Trade Shipping Administrator. Mei previously worked in roles that dealt with customs clearance and compliance and has experience in imports & exports. She is excited to develop these skills further as well as gaining insight and expanding her knowledge within International Trade whilst working with our current and new accounts.

Abigayle Oates

Abigayle is a new member of the team and has joined us as an International Trade Shipping Administrator. Abi has two years’ experience working in an administration role and is excited to start her new career path in International Trade. Abi will have Amanda as her Mentor and will be working on some of our key accounts.

Abi Davis

Abi currently has 6 years’ experience working in Customer Service and over 2 years experience working in the International Trade industry. Within the last 2 years, Abi has completed her ITOPS Qualification with the East Midlands Chamber and will be looking forward to continuing her studies. She is currently developing her skills to specialise in Letters of Credit. Abi is enjoying progressing her career and expanding her knowledge within the export industry.

Marie McIntosh

Marie has over 10 years’ experience working in administration and customer service dealing with suppliers in the UK and overseas. During this time, she has developed an excellent eye for detail. Since joining Exporter Services as an International Trade Shipping Administrator Marie has gained shipping knowledge experience on Inward Processing and Bill of Discharge returns and manages the day-to-day operations of some of our key clients. This includes communication, client management and shipments, dealing with both imports and export shipments.

She is currently developing her skills by taking onboard a range of different customers’ accounts. Marie is enjoying progressing her career and expanding her knowledge within the export industry and with this in mind will be studying the Level 2 Customs Practice and Procedure award in 2022.

Martin Dixon

Martin has over 35 years’ experience in the Freight Forwarding Industry, handling all types of Import, Export and 3PL shipments. Martin has previously undertaken roles that involved looking after and managing many key accounts from arranging quotations for the client, through to organising freight collections and deliveries to the final Consignee by either Air, Sea or Road this included orders of Hazardous & Non-Hazardous cargo movements. For the past 4 years Martin has worked within a Supply Chain Logistics company handling their 3PL business for a key account who were based in both Australia and New Zealand, this involved organising the clients import & export customs paperwork. Specifically dealing with hazardous gases for refineries and also specialised gases used in hospitals. Martin has vast experience in dealing with all forms of cargo movements both Import and Export and he also has experience in handling dangerous goods and managing customs procedures.

Lesley-Anne Palmer

Since joining Exporter Services as an International Trade Shipping Administrator, Lesley-Anne has gained shipping knowledge experience on Exporting and Inward Processing and manages the day-to-day operations of our Helpdesk. Lesley-Anne is currently developing her skills by working with some of our key clients, dealing with both their Imports and Export shipments. She is currently developing her skills and is enjoying progressing her career and expanding her knowledge within the shipping industry.

Jessie Yates

Jessie joined us in March 2021 as an International Trade Shipping Administrator. Jessie currently has 5 years experience working in an administration role and has experience with imports & exports. Jessie is enjoying progressing her career and expanding her knowledge within the export industry

Sylv Palmer

Sylvia has 20 years’ experience  in Customer Service, Administration and Training. Much of this time has been spent working on Government funded contracts in colleges assisting with the management and training of Students in apprenticeship schemes.

She brings an eye for detail and excellent administration skills to Exporter Services and is looking forward to  gaining knowledge of the shipping world. She will be embarking on her qualifications and working through the Customs Academy.

Katie Fryer

Katie Fryer joined Exporter Services in August 2021 as one of our International Trade Trainers and Consultants. Katie has spent 9 years in the British Army as an Intelligence Analyst working in a variety of fast paced roles. After leaving the Army Katie was a security trainer delivering Security courses to the Ministry of Defence.

After seeing the changes with Brexit Katie decided to go back into the world of imports and exports during its biggest change. Katie is currently studying for her Level 3 Certificate in International Trade.

Why Us?

  • Our staff are experienced and will always go the extra mile
  • We provide that personal service when you need it
  • Our support services make the complex simple
  • We pride ourselves on building lasting customer relationships
  • Our trainers are friendly and approachable

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