We believe in empowering movement, making the complex simple and keeping journeys clear.
We have been working in International Trade for the last 30 years, providing specialist shipping and training services to accredited organisations and private customers.
Our success is due to our long-lasting customer relationships and an organised and down to earth approach to a problem.
Whether this be large or small, we are here to help.Contact us
Sue Wright began her International career over 30 years ago as a junior Shipping Clerk for an Engineering and Manufacturing Company. Inspired by her work she quickly progressed and saw this as a career path going on to study to post Graduate level with The Institute of Export. She moved on after several years to take up a Shipping Managers role for an engineering company. The work involved project managing contracts of supply and delivery across the world and working with Letters of Credit for payment. There were multiple parties involved in the cross-trade movements with Customs and HMRC compliancy being paramount. Some of this work involved Special Import Procedures, Import Licences and Controls of various items. In 2010, with this vast amount of knowledge, Sue started Exporter Services. Initially as a trainer, she delivered courses in various areas of International Trade. Training expanded as planned and in phase two of the growth plan, the business developed into a support service for those SME’s who required technical support and assistance in the how and why of International Trade movement of goods.
Sue Grewcock is our Training and Consultancy Manager and coordinates training and consultancy activities. Having spent 30 years in various businesses in the IT department working as a senior manager / director she decided to use her international knowledge and business skills and switch careers. Having spent 6 months shadowing Sue Wright in 2017, Sue now delivers her own International Trade training with great customer feedback. Further to this, in 2019, Sue achieved the Level 3 Certificate in International Trade, and an Award for receiving the highest mark in the International Transport and Documentation Module. She has now completed the Level 4 Diploma in International Trade and awaits her results. Further training with the UK Customs Academy at Level 4 has started which will award her a Certified Customs Practitioner's status.
Kate Farren is our International Trade Manager. Kate manages and supports the International Trade team and has responsibility for all shipping services, Helpdesk service, and the management and presentation of Letters of Credit. Kate has 10 years experience In the International Trade Industry. Within the last 10 years she has completed the Diploma Level 4 with the Institute of Export, the ITOPS Qualification with the East Midlands Chamber and holds a current Dangerous Goods Certification for Air, Road, Sea and Shipment of Lithium batteries. She is now continuing her studies with the Institute of Export working on her Diploma Level 5 in International Trade. She will also soon be starting her studies with the UK Customs Academy studying a Level 5 Diploma In Advanced Customs Compliance which will award her with the status of a Accredited Customs Professional.
Sarah Cutts is one of our Senior International Trade Administrators and Team Leader with 6 years’ experience in the industry. Sarah is now studying for her qualifications with the Institute of Export and the UK Customs Academy working on the Level 3 Certificate in International Trade and Customs Compliance. Sarah also holds a Dangerous Goods certificate for air, road and sea, which she passed with flying colours. She has recently taken on the implementation of new external shipping departments within the company.
Amanda is one of our Senior International Trade Administrators and leads a team preparing export paperwork for shipments for various clients. She has gained accreditation in Dangerous Goods by Air, Sea and Road and can help you with your dangerous goods queries and shipments. She enjoys working on letters of credit where attention to detail is paramount and is also a graduate of the Institute of Export. As part of her career progression Amanda is learning to apply for and implement Customs Special Procedures and is currently studying for a Level 4 Certificate in Advanced Customs Compliance with the UK Customs Academy.
Erica Allen is one of our Trainee International Trade Administrators. Erica has over 15 years background experience in Customer Service developed in various businesses. Erica also has an academic background in Business, having achieved a BTEC First and BTEC National qualification in Business & Finance and a certificate of achievement in Business Management. Erica has recently undertaken a BIFA E-Learning Customs Declaration course and is currently studying for a Level 3 Certificate in International Trade. With these attributes combined, Erica has transferable skills to develop her interest in Exporting and manages the day-to-day operations of some of our key clients. This includes communications, client management and shipments using Sarah Cutts as her mentor.
Jen Caulton started with the company in October 2019 and is working in our Shipping Department as a Trainee International Trade Administrator. Jen has over 25 years’ experience in Customer Service, this was developed in various businesses to include hospitality, retail, security and customs. During this time she gained Diplomas in Business Administration and Customer Service.
Charlotte Alliss is a new member of the team and has joined us as an International Trade Trainee. She has had a varied background in field representation and customer service and is keen to develop existing skills as well as learn all aspects of international trade. She is currently working with Amanda assisting with established accounts and providing support on a new account managed by Kate. Her favourite aspect of the role so far is building her knowledge of Letters of Credit.
Romy joined our team as International Trade Trainee in January 2020. Having spent over 10 years working as a Project Manager in the translation industry Romy has decided to use her international knowledge and project management skills to switch careers and train in export and international Trade. After undertaking various in-house training measures through courses let by Sue G and working alongside Sarah and Amanda on various projects and client’s shipping departments Romy has built her knowledge of the industry fast and progressed to International Trade Shipping Administrator in August 2020. Since then, Romy continues to deepen her knowledge of the industry and is currently working on a large project for an international manufacturing company dealing with imports of components and raw materials to the UK manufacturing site of the business. Romy is currently studying for a Level 2 Customs Practice and Procedure Award and Level 3 Certificate in Customs Compliance with the UK Customs.
Andy Moakes is our newest member of the team and joins us as an International Trade Administrator. Andy has over 12 years’ experience of imports & exports, logistics and international trade. He has previously undertaken roles that involved custom clearances, freight forwarding and dangerous goods movements. For the past 6 years Andy has worked within the manufacturing sector, providing import & export solutions to ship company products globally. Andy has experience in IP, dangerous goods, customs procedures and compliance. Andy holds an IATA dangerous goods certificate for shipping Lithium Ion batteries.
Mei joined us in August 2020 as an International Trade Shipping Administrator. Mei previously worked in roles that’s dealt with customs clearance and compliance and has experience in imports & exports. She is excited to develop these skills further as well as gaining insight and expanding her knowledge within International Trade whilst working with our current and new accounts.
Abigayle is a new member of the team and has joined us as an International Trade Shipping Administrator. Abi has two years’ experience working in an administration role and is excited to start her new career path in International Trade. Abi will have Amanda as her Mentor and will be working on some of our key accounts.
Lorraine is a new team member joining Exporter Services as an International Trade Shipping Administrator. Lorraine has 20 plus years of experience working in both Customer Service and Account Management with a vast varied shipping background which began working in Airline freight reservations and then overtime throughout her career she has greatly expanded her shipping knowledge and experience dealing with all aspects of shipping working in roles as an Agent, Customer/Buyer and International Supplier. In her most recent role Lorraine was dealing predominantly with import shipping from the Far East to the UK and Mainland Europe by Sea and Air.
Abi is a new member of the team, joining us as an International Trade Shipping Administrator. Abi currently has 6 years’ experience working in Customer Service and almost 2 years’ experience working in the International Trade industry. Within the last 2 years, Abi has completed her ITOPS Qualification with the East Midlands Chamber and will be looking forward to continuing her studies. She is also keen to further her career and expand her knowledge in export.
Marie is one of our newest members of the team joining as an International Trade Shipping Administrator. Marie has over 9 years of experience working in administration and customer service, dealing with suppliers in the UK and overseas. During this time, she has developed an excellent eye for detail. Marie is looking forward to starting a new career path in International Trade.
Martin has over 35 years’ experience in the Freight Forwarding Industry, handling all types of Import, Export & 3PL shipments. Martin has previously undertaken roles that involved looking after & managing many key accounts from arranging quotations for the client, through to organising freight collections and deliveries to the final Consignee by either Air, Sea or Road this included orders of Hazardous & Non-Hazardous cargo movements. For the past 4 years Martin has worked within a Supply Chain Logistics company handling their 3PL business for a key account who were based in both Australia & New Zealand, this involved organising the clients import & export customs paperwork. Specifically dealing with hazardous gases for refineries and also specialised gases used in hospitals. Martin has vast experience in dealing with all forms of cargo movements both Import & Export, he also has experience in handling dangerous goods and customs procedures.
Harry has joined the business as Senior International Trade Administrator and team leader. Harry has over 10 years’ experience in multimodal shipping in Imports and exports, customs clearance, and International trade. He also has extensive experience with Letter of credits. Recently Harry has been an Export supervisor for a global Manufacturer where he was in full control of all shipping movements ranging from courier to large container shipments. He has also held positions with Freight forwarders and will be working towards holding dangerous goods certificate for shipping Lithium-Ion batteries
Lesley-Anne has over 20+ years experience working in administration, operational and customer service industries. During her career, she has collected shipping knowledge and experience, dealing with both Imports and export shipments from all over the world. Lesley-Anne is looking forward to further developing her knowledge and starting a new career path in International Trade with Exporter Services
The current Coronavirus outbreak is causing a lot of business to struggle with cashflow issues, orders being cancelled
When we think about export controls, we cannot help but think about items such as weapons, aircrafts, vessels,